After-sales service will be handled during work hours except during Sundays, Special Public holidays or natural disasters, or national health Hazards.
Speedfulfill.com will make Refund, Resend, or Accept the Return for any of the following cases:
1. **Delayed Orders:** Orders with no tracking, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to SpeedFulfill.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail. If the shipment was prevented or delayed in whole or in part by reason of war, earthquake, flood, virus, storm, government custom policies, heavy snow the delivery time will be recount once the orders shipped out. Speedfulfill will not be liable for the delay shipment of the orders. Please check the shipping for China Post Registered Air Mail here) for rest of the world if:
– You have checked the tracking number and it doesn’t show any move or information.
– Sometimes, the order had arrived at the nearest office to the buyer and make it pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.
**>>You Need to contact the account manager:**
– Screenshot of customer complains or e-mail stating they haven’t received the order.
- Screenshot of the a Reliable Company tracking webpage showing no update in tracking.
2. **Delivered Orders:** If any drop shipping orders had been delivered within maximum delivery time (counting basing on our shipping time calculator) and more than 38 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days), You will not be allowed to open dispute anymore.
3. **Damaged Orders:** SpeedFulfill.com will provide a full refund/replacement if:
– Orders arrived damaged.
– Order arrived damaged but the customer doesn’t want the replacement to be sent.
– For electronic products, drop shipper should open the dispute in 7 days after received.
– For ordinary products, drop shipper should open the dispute in 3 days after received.
**>>You Need to contact the account manager:**
– Photos of the damaged item to prove damage.
– Screenshot of the e-mail or dispute received.
4. **Bad Quality:** SpeedFulfill.com will check most of the items before shipping them out, but sometimes the buyers still complain about products received.
– Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.
– For electronic products, drop shipper should open the dispute in 7 days after received.
– For ordinary products, drop shipper should open the dispute in 3 days after received.
**>>You Need to contact the account manager:**
– Photos of the items received from buyer to prove imperfections.
– Screenshot of the e-mail or dispute received.
**>> The products might need to be returned to SpeedFulfill if our Dispute Operation Team asks for a return on the After Sales Service Center.**
**>> For parts missing, SpeedFulfill only accepts resend it instead of the full refund.**
5. **Delivery Countries Limits:** Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.
SpeedFulfill will not accept any dispute about delivery once order dispatched if ship to countries below：
<<Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>
You can still open a dispute with reasons except for delivery as usual.
**>>You Need to contact the account manager:**
– Photos of the items received from the buyer to prove the complaints.
– Screenshot of the e-mail or dispute received.
6. **Shipping Method Limits:** Some shipping methods will be untrackable when orders arrived at some Countries, State, City, SpeedFulfill will not accept any dispute when you choose shipping method and ship to the limit countries. And SpeedFulfill will not recommend you to use those shipping methods when delivery countries are limited.
China Post Registered Air Mail: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
DHL: Remote address will charge additional cost, we will contact you once found it.
Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.
As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.
You can still open a dispute with reasons except for delivery as usual.
**>>You Need to contact the account manager:**
– Photos of the items received from the buyer to prove the complaints.
– Screenshot of the e-mail or dispute received.
7. **The Dispute Which is not SpeedFulfill Faults:** SpeedFulfill will not accept any disputes that buyer received with reasons as below, because the description is defined by drop shippers’ end and SpeedFulfill will ship the correct products that most of your customers like it, and also it is approved by your end.
– The buyer does not like it.
– The description is not real.
– Products smell unusual.
– The buyer ordered the wrong items or SKU.
– The shipping address provided incorrectly.
8. **Products Returned to SpeedFulfill Warehouse:**
– Normally SpeedFulfill will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive SpeedFulfill China Warehouse. Most of them will be lost during the return.
SpeedFulfill can accept the returns and put the products to your private inventory once we received it in SpeedFulfill China warehouses.
If you indeed want your buyer to return the products, please follow these steps: How to return products to SpeedFulfill warehouse. Please note SpeedFulfill will only put the products to your inventory and will not refund for it. This private inventory will be automatically used and reduce the product cost for your next order.
9. **Orders Cancellation:**
– POD orders can not be cancelled anytime, since it is customized made.
– Private inventory orders can not be cancelled once SpeedFulfill as agent made the purchase to the factory for you.
– Wholesale orders can not be cancelled once SpeedFulfill as agent made the purchase to the factory for you.
10. **Wrong address**
The vendor is responsible to provide the correct address. The Supplier will charge the Vendor any and all fees associated with a wrong address is provided. If the apartment/suite number is not included or a wrong postal code is provided and reshipping is required, there will be a re-shipping charge equal to the original shipping charge pair by Vendor. There will be a 10% restocking fee for all packages returned to Supplier because of a bad address being supplied.
11. **Warehouse fees**
After 30 days of inactive orders the supplier has the right to charge storage fees to the vendor. This is according to the storage fees of the warehouse of the supplier. The supplier has the responsibility to inform the vendor in good time about pending storage fees.
After 3 months if the vendor doesnt pay in full. The supplier has the right to destroy the package.
