We provide you with an exclusive after-sales scheme based on your sales performance. Higher tiers receive greater after-sales support.
Please note: The monthly compensation quota is determined based on your order volume and payment amount. For specific details, please contact your account manager or check on Speedfulfill APP.
To protect your interests, please carefully review the following terms.
The effective date is January 1, 2025.
After-Sales Compensation Policy
- We are committed to resolving issues for you (free resending or refund).
If you encounter any of the following situations, please feel free to contact us, and we will address them promptly:
- The parcel is confirmed as lost based on the tracking status on the carrier’s official website.
- The package is intact upon arrival, but some items are missing.
- The package is intact upon arrival, but the items received do not match the order (wrong style/color/size/model or completely different product).
- For products covered by quality inspection service, if the received item is damaged and unusable, feedback must be provided within 7 days for standard products and 14 days for electronic products.
- If the package is damaged during delivery despite purchasing enhanced packaging service.
- The tracking shows “delivered,” but the customer did not receive the parcel, and verification confirms it as a misdelivery.
- Under Special Circumstances, We Also Offer Considerate Solutions
(These cases will use your compensation quota. If no quota is available, this service will be chargeable.)
While these situations do not fall under standard after-sales support, we understand your concerns. If your sales volume meets our tier requirements, you may still apply for our tier-based compensation solution:
- Customs-related issues (e.g., customs inspection, seizure, or clearance delays causing parcel hold-ups).
- Cross-border logistics delays—occasional tracking delays or prolonged inactivity (exceeding 20 days but under 30 days).
- Severe external damage or tampering (if enhanced packaging service was not selected).
- Damaged products upon receipt (if quality inspection service was not purchased).
- Failed delivery due to incorrect/incomplete address, uncontactable phone number, or refusal of delivery.
- Exceeding the after-sales period (7 days for standard products, 14 days for electronics)—please still contact us for assistance.
- Other After-Sales Solutions
- We regret to inform you that returns or refunds are not provided for personal preference or subjective dissatisfaction. We appreciate your understanding.
- Currently, we do not accept returns due to high international return costs, lengthy processing times, and the risk of loss during returning delivery.
- If your case does not meet the above compensation criteria, we can still offer a paid resending option to help resolve your issue.
- Required Documentation for After-Sales Claims
To enhance the efficiency, please provide clear photos or videos as evidence based on your specific situation.
- Package Exterior
- Requirement: Take one full-view photo of the external packaging.
- Must clearly show:
- The damage or unusual condition of the package.
- Complete shipping label information (especially the tracking number).
- Products
- Requirement: Take one full-view photo of all items inside the package.
- Must clearly show:
- All received items (including main products, accessories, free gifts, etc.).
- The packing slip or invoice included in the package.
- Proof of Electronic Product Malfunction
- Requirement: If an electronic product is damaged or non-functional, provide a video demonstrating the issue.
- Video must clearly show:
- The specific malfunction (e.g., failure to power on, screen defects, functional failure).
- Your operation process to prove it was not caused by improper handling.
- Proof of Misdelivery
- Requirement: If you suspect the package was misdelivered, provide a photo of your doorstep showing your house number.
- Purpose: To help us quickly verify the delivery address with the logistics provider and expedite resolution.
Speedfulfill reserves the final right of interpretation.